Reference

mars4d Privacy Policy for Your Account

Our mars4d Privacy Policy explains what we collect when you open an account, sign in from a phone, or use DANA and QRIS for a wallet transaction.

Account dataDevice choicesWallet recordsPrivacy requests
mars4d mars4d Privacy Policy for Your Account
HELP WITH REQUESTS

Get Privacy Help Near Your Account

A clear contact path matters when you want to check a record or change an account detail. We keep privacy help close to the sign-in and cashier paths, so you can provide the account identifier, the relevant wallet rail and the question you want answered. If you are in Medan or elsewhere in Indonesia, use the support route displayed on our site and avoid sending full payment credentials.

Team online

Account access

Use the support route beside the login area when you need to ask which account details we hold or when a phone verification record needs checking.

Wallet record

For a DANA, OVO, GoPay or QRIS question, include the transaction reference and date. We can trace the record without asking you to share a wallet PIN.

Privacy change

Ask for a correction, copy or eligible deletion through the account support path. We may request account verification before changing personal data.

DATA HANDLING

How mars4d Handles Your Privacy Choices

We separate the details needed to identify your account from the payment references used to reconcile a deposit or withdrawal request.

Account details

We use your phone number and verification status to create and protect account access.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may create references linked to your account.

Cookies

Cookies can preserve a login session, remember selected settings and help us understand page performance.

Device security

We may record device type, browser details and connection signals around sign-in.

Retention

We keep account and transaction records for the operational, dispute-handling or legal period that applies to the request.

Your request

You can ask what personal data we hold, request a correction, or ask about eligible deletion.

Privacy Policy Answers for mars4d

These Privacy Policy answers cover the searches we expect from someone checking mars4d before opening an account. They explain account records, wallet references, device data, cookies, access requests and the verification step used to protect your personal details.

It covers account details, phone verification, device and connection signals, cookies, and payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

We use your phone number to create an account identity and confirm access before account functions are available. It also helps us locate the correct record when you request a privacy change.

No. Our policy describes transaction references and status checks, not wallet PIN collection. Do not send a PIN, password or full payment credential when contacting support about DANA or QRIS.

Yes. Send a request through the account support route, identify the account record you mean, and complete verification if requested. We will assess the request under applicable local requirements.

Tell support which account field is inaccurate and provide the current detail through the secure account path. We may compare your request with phone verification before applying a correction.

We retain records while they serve account operations, transaction reconciliation, dispute handling or legal needs. The applicable period can differ by record type and local requirements, so ask support for context.

Access and eligibility depends on local law. Where local law permits, you can use the account route to ask about personal data, cookies, wallet references or a request to change eligible records.